WARRANTY POLICY

🔧 eBikeGang Warranty Policy

At eBikeGang, we stand behind the quality and performance of every e-bike we sell. Your satisfaction and safety are our top priorities. Please read the following warranty coverage carefully.

🛵 E-Bike Warranty

All electric bikes purchased from eBikeGang come with a 12-month limited warranty from the date of delivery.
This warranty covers manufacturer defects in materials or workmanship for the following main components:

  • Motor

  • Battery

  • Frame

  • Controller

  • Display

🧰 Accessories Warranty

All accessories sold through eBikeGang are covered by a 12-month limited warranty from the delivery date.
This warranty covers defects in materials or manufacturing.

⚙️ Warranty Coverage & Process

Our warranty mainly covers replacement of defective parts to get you back on the road quickly.

1. Parts Replacement

Once a warranty claim is approved, eBikeGang will ship out the necessary replacement part(s) and provide support materials such as tutorials, videos, images, or step-by-step repair instructions.

2. Repair Services

If you are unable to perform the repair yourself, eBikeGang may arrange repair services through our authorized partners.
However, the customer is responsible for all costs related to shipping, taxes, labor fees, or non-covered parts.
You may choose to deliver the product to the repair facility yourself to avoid shipping charges.

🧾 How to File a Warranty Claim (3 Easy Steps)

Step 1: Email hello@ebikegang.com with your order number.
Step 2: Provide a detailed description of the issue, along with clear photos or videos.
Step 3: Our support team will respond within 1-3 business days with next steps or additional questions.

Supporting photos/videos are mandatory to process your claim. Incomplete information may result in denial of your claim.

⚠️ What’s Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Accidental damage, misuse, or neglect

  • Improper maintenance or storage

  • Unauthorized modifications or repairs

  • Cosmetic damage not affecting performance

  • Water damage (unless explicitly stated as waterproof)

  • Loss or theft

👤 Owner’s Responsibilities

As the owner, you are responsible for performing regular maintenance to ensure your e-bike’s proper function.
Warranty claims may be denied if damage results from abuse, neglect, improper maintenance, or unauthorized modifications.

📋 Important Notes

  • Proof of purchase is required for all warranty claims.

  • The warranty is non-transferable and applies only to the original purchaser.

  • eBikeGang reserves the right to make the final determination regarding warranty coverage.